Q: What the story behind Adventure Kitty anyway?
A: Glad you asked, we love to go on and on about ourselves you know. Visit the ABOUT page and find out where we got our start and how we plan to chart our next adventure >
Q: Do you carry sizes for teeny girls and really big guys?
A: Absolutely. The super cool thing about ordering on Adventure Kitty is we can create a design or any apparel item in sizes XSmall to XL; you can just select when you place your order and make your choice in the 'cart' section.
Q: How do I check to see if my order has shipped?
A: Really simple. Just log into your account to view your recent order history and the status (you can find that on the email notification that was sent to you right after your purchase was approved). Our system will be able to trace your order history and give you shipping status right away.
Q: How long will it take to receive my order?
A: Not long - we usually ship all our products to our customers within 2-3 business days. If you placed your order on a Saturday or Sunday then your order will be processed the following business day (excluding any that fall on a US holiday then it will ship when we reopen).
Q: What is your return and exchange policy?
A: While we think every one of our designs is the cat's meow, we know sometimes things happen and you need to return or exchange your purchase. For a full list of details on this just check out our Returns & Exchanges page right over here >
Q: Can I find out about your shipping rates?
A: Yeah, for sure, but you'll need to go to this page to get all that shipping info firsthand. It's found at the bottom > Our shipping rates in the US vary from $7.95 to $49.95 depending on your zipcode zone and if you prefer Standard Domestic Ground, 2-3 Day Priority or Overnight Express. You will be given the option to choose in the 'cart' section of the purchasing process.
Q: Do you ship internationally?
A: Sure! Adventure Kitty relies on USPS (United States Postal Service) or UPS as our carriers of choice. Average arrival time is 5 to 10 days, plus any additional processing and transit time within your country of origin. Delays unfortunately can occur in transit due to weather or circumstances beyond our control. Depending on your international destination, some packages experience longer holds at the local Customs office, so it's possible to take up to 3 weeks for an order to be delivered. We advise all our international customers to check with your local Customs office and find out the usual wait time.
All international customers are responsible for all duties and tariffs. Adventure Kitty is not able to track your package once it crosses US borders.